Refund policy

Last updated: October 16, 2026

At STORYELLE, our products are made to order. We encourage customers to carefully review product descriptions, sizing information, colours, and order details before completing a purchase.

All Sales Are Final

Due to the made-to-order nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Please review our product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

We want you to receive your STORYELLE order in good condition and as expected.

If your order arrives damaged, defective, or different from what you ordered, please contact us at our customer service email as soon as possible. Include your order number, a description of the issue, and clear photos where applicable.

We will review the issue and work with our fulfillment partner to determine an appropriate resolution, which may include a replacement or refund.

Order Cancellations

Our products are made to order, so cancellations or changes may not be possible once production has started. If you need to change or cancel an order, please contact us as soon as possible.

Refunds

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider.

Shipping fees are not refundable for change-of-mind purchases, except where required by applicable law or when otherwise approved as part of a resolution.

Consumer Rights

This policy does not limit any rights or remedies available to customers under applicable consumer-protection laws. Where required by law, refunds, replacements, returns, or other remedies may be provided.